KilwickIT is your one stop solution to all your IT and hardware challenges.
Tired of the hassle and expense of providing your own IT services?
Want a professional overview of your entire IT environment?
Having hardware reliability challenges?
Cost-effective Specialist Solutions
Service Level Agreements (SLA)
Contact us today with a view to setting up a cost-effective Service Level Agreement or Loyalty agreement.
We will take that load off your shoulders, whether it’s basic PC maintenance, printer servicing, network management, or a holistic solution including firewall controls, Server(s), VoIP and all supported hardware, software, and print solutions.
Pricing Break/Fix Support vs. Managed IT Services
Break-Fix: Think of this like calling a plumber after your pipes burst. You pay them to fix the problem when it happens.
Managed IT: Think of this like having a plumber come regularly to check your pipes, fix small leaks, and prevent big problems. You pay a regular fee for this ongoing service. Or like getting regular car maintenance
Backup Solutions
Worried about lost data?
We have specialised solutions that will ensure peace of mind as regards the security of your valuable personal or corporate data.
Technology is the backbone of any modern business. A well-functioning IT infrastructure keeps your operations running smoothly, empowers your employees, and fuels your growth
Net Friends
Break-Fix: Fixing Problems When They Happen
When IT problems arise, they become a significant distraction for employees. Workers are forced to juggle troubleshooting issues with their core tasks, leading to a decrease in overall productivity.
How it works:
You call someone when your computer crashes, your printer stops working, or your network goes down.
Problems:
Unexpected costs: You never know how much a repair will cost, which makes budgeting hard.
Downtime: Your business can lose time and money while waiting for repairs.
Hidden costs: Employees waste time trying to fix things themselves, which reduces productivity.
Security risks: Quick fixes might not solve the root problem, leaving your system vulnerable.
Lack of documentation: Problems take longer to solve, because no one has good records of the IT setup.
Furthermore, a culture of fear can develop where employees avoid seeking help due to a concern about costs. This creates an ‘IT gatekeeper’ situation, where people wait until problems become critical before seeking assistance, further hindering productivity, and potentially causing bigger issues down the line.
Net Friends
Managed IT: Preventing Problems Before They Happen
How it works:
You hire a company (an MSP) to monitor and maintain your IT systems regularly.
Benefits:
Predictable and less costs: You pay a fixed monthly fee, so you know exactly how much you’ll spend. Save yourself the cost of your own IT person, who often is not up-to-date with the latest developments
Less downtime: Problems are often fixed before they cause major disruptions.
Improved security: Regular updates and security checks protect your data.
Help desk support: Employees can get quick help when they need it.
Strategic planning: The MSP helps you plan for future IT needs.
Proactive maintenance: System updates, security patches, and backups are done regularly.
Better documentation: MSP’s document your IT environment, so problems are solved faster.
Which Option Is Right For You?
Break-fix Might Be Okay If:
Managed IT Is Usually Better:
You are a very small business
Most businesses rely heavily on technology
Your IT needs are very basic (email, printing)
Downtime often costs you a lot of money
Downtime is not a big deal
Modern business and data protection needs strong security
